Word-for-word scripts
- Dealership
Walking onto the lot
Say this"I am researching today, not buying. I would like to look at the model and get some information."
Avoid thisWhat do you have available?
- Dealership
They ask about monthly payment
Say this"I am focused on the out-the-door price right now. We can talk about financing once we agree on that number."
Avoid thisWhat is the monthly payment?
Full word-for-word script library
Pro9 more scripts for every dealership and service shop moment.
- Dealership
“This deal expires today”
Say this"I understand. I need 24 hours before I sign anything. If the deal is not available tomorrow, I will shop somewhere else."
Avoid thisAcknowledging false urgency or rushing to sign.
- Dealership
F&I add-ons (warranties, paint, etch)
Say this"I will be passing on those today. What does the paperwork look like without them?"
- Dealership
Numbers changed from sales floor to finance room
Say this"This does not match what we agreed on. I need corrected paperwork before I sign."
- Dealership
They rush you through paperwork
Say this"I need a few minutes to read this before I sign."
- Dealership
“We cannot go any lower”
Say this"I understand. My number is X. If you can get there I am ready to sign today." — then walk slowly toward the door.
- Service shop
Getting a big estimate
Say this"Can you walk me through each item — the part name, the part cost, and the labor hours separately."
- Service shop
They say something is urgent
Say this"I appreciate that. Can I get this in writing so I can review it tonight."
- Service shop
Leaving without committing
Say this"I appreciate your time. I will be in touch." — No explanation needed. No apology needed.
- Service shop
They did work beyond the estimate
Say this"I did not authorize work beyond the original estimate. I want to discuss this before paying."