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Service
02 — Service playbook
What a written estimate should include
Estimate review
0 / 11
Must be on every estimate
Your name and vehicle details, including VIN.
The specific problem being fixed — with the actual fault code, not a vague description.
Each part listed with price, part number, and whether OEM or aftermarket.
Labor hours and hourly rate listed separately from parts.
Total cost including tax.
Your signature authorizing this specific work at this price.
Red flags — push back on these
"May require additional work" with no dollar ceiling.
Red flag
Labor hours that seem high for the job.
Red flag
Vague line items like "misc supplies" over $30.
Red flag
No part numbers listed.
Red flag
Work described in jargon with no plain explanation.
Red flag
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